Collection: FAQ

Have a question?

Our common questions

Is free shipping available?

Yes, any purchase of over $169.99 will get you free shipping. Our competitors begin free shipping at $199! We understand you want the most bang for your buck!

Is the product I'm looking for in stock and available?

Certainly! You can easily check the availability of your desired product directly on the product page. The status will be clearly displayed, indicating whether the item is in stock, showing the exact quantity, or marked as “Out of stock.” This ensures you’re always informed and can secure your purchase with confidence.

What are your return policies?

We offer a 2-business-day exchange window from the moment your item(s) is received. Please note, a $35 restocking fee or 5% of the total order value (whichever is greater) will apply. Summit Metals reserves the right, at our sole discretion, to deny an exchange. Our policies ensure that each return is handled with the utmost care and consideration, reflecting the exclusivity of our offerings.

When will I receive my order?

For most of our valued customers, your exquisite purchase will be delivered within 2 weeks from the time your order is placed. However, if you’re a returning customer, we expedite the process to ensure your order arrives within just 5-7 business days (after payment clearing), reflecting our commitment to exceptional service and your continued loyalty.

Is your bullion real?

Absolutely. As an authorized bullion dealer, we adhere to rigorous Federal laws to bring you only the finest gold and silver. Rest assured, our precious metals are 100% genuine, delivering both value and peace of mind with every purchase.

How do you authenticate metals?

An excellent question. Every piece of gold and silver we offer undergoes a sophisticated and rigorous testing process. This includes electromagnetic, soundwave, and X-ray testing, which allows us to precisely verify the metal’s composition, distinguishing between 22k, 24k, and any potential fakes. Our commitment to authenticity ensures that you receive only the highest quality precious metals.

Is express shipping available?

Yes, express shipping is available for your convenience. For just $14.99, you can enjoy 2-day shipping via FedEx. We highly recommend taking advantage of this service to ensure your precious metals arrive swiftly and securely.

How do I contact you for questions on gold or silver?

We absolutely LOVE educating our clients about precious metals! Feel free to reach out to us anytime atsummitmetals.com/contact. You can also chat with us during business hours for immediate assistance. We’re here to guide you every step of the way in your journey with gold and silver.

Do you offer any discounts?

All our products are already priced at the best possible rates, with pre-discounted pricing available regardless of quantity. Please note, however, that purchases made using debit or credit cards will incur an additional 3% fee compared to payments made via ACH. This ensures we maintain the exceptional value we offer across all payment methods.

How do daily flash sales work?

It’s simple and exciting! Each day at 10 AM PST, we post one specific gold or silver item with a significant discount. Due to high demand, these deals often sell out within just a few hours—or even minutes! Be sure to check in early to secure these exceptional offers before they’re gone. It’s the perfect way to enhance your collection with premium metals at unbeatable prices.

Do you ship outside the USA?

Sorry we do not ship outside of the United States, no exception. We do ship to Alaska and Hawaii though!