Collection: FAQ

For most of our valued customers, your exquisite purchase will be begin to be shipped (6) six business days after you have placed an order. We do this to prevent fraud. However, if you’re a repeat returning customer, we may reduce the wait time and process it sooner (after payment clearing), reflecting our commitment to exceptional service and your continued loyalty.

• ACH Payments (6 business days until released to warehouse for shipment)
• Credit Card / Debt Card (2 business days until released to warehouse for shipment)
• Wire transfer (1 business day)

Example:

You place an order on the 1st (Monday) via ACH, 5th being Friday, 6th Saturday, 7th Sunday, and 8th Monday. We will send to warehouse your order on the 9th of that month (6 business days) to begin packing your order for it to ship.

Note: Fedex-2 day is the speed at which your package arrives after it is shipped from warehouse, it is not to be confused as time it will take to process your order.

Yes, any purchase of over $199.99 will get you free shipping. Our competitors begin free shipping at $199! We understand you want the most bang for your buck!

Certainly! You can easily check the availability of your desired product directly on the product page. The status will be clearly displayed, indicating whether the item is in stock, showing the exact quantity, or marked as “Out of stock.” This ensures you’re always informed and can secure your purchase with confidence.

We offer a 2-business-day exchange window from the moment your item(s) is received. Please note, a $35 restocking fee or 5% of the total order value (whichever is greater) will apply. Summit Metals reserves the right, at our sole discretion, to deny an exchange. Our policies ensure that each return is handled with the utmost care and consideration, reflecting the exclusivity of our offerings.

Absolutely. As an authorized bullion dealer, we adhere to rigorous Federal laws to bring you only the finest gold and silver. Rest assured, our precious metals are 100% genuine, delivering both value and peace of mind with every purchase.

An excellent question. Every piece of gold and silver we offer undergoes a sophisticated and rigorous testing process. This includes electromagnetic, soundwave, and X-ray testing, which allows us to precisely verify the metal’s composition, distinguishing between 22k, 24k, and any potential fakes. Our commitment to authenticity ensures that you receive only the highest quality precious metals.

Yes, express shipping is available for your convenience. For just $14.99, you can enjoy 2-day shipping via FedEx. We highly recommend taking advantage of this service to ensure your precious metals arrive swiftly and securely.

We absolutely LOVE educating our clients about precious metals! Feel free to reach out to us anytime atsummitmetals.com/contact. You can also chat with us during business hours for immediate assistance. We’re here to guide you every step of the way in your journey with gold and silver.

All our products are already priced at the best possible rates, with pre-discounted pricing available regardless of quantity. Please note, however, that purchases made using debit or credit cards will incur an additional fee compared to payments made via ACH/ECheck. We apply a 4% discount if paying via ACH/ECheck. This ensures we maintain the exceptional value we offer across all payment methods.

Sorry we do not ship outside of the United States, no exception. We do ship to Alaska and Hawaii though!