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FAQ

FAQ

When will I receive my order?

For security reasons we take 5-6 business days to process your payment.

Once your payment clears, we'll ship your order within 1-2 business days and send you a tracking number as soon as it’s on the way.

However, if you’re a repeat returning customer, we may reduce the wait time and process it sooner (after payment clearing), reflecting our commitment to exceptional service and your continued loyalty.

  • ACH Payments (6 business days until released to warehouse for shipment)
  • Credit Card / Debt Card (2 business days until released to warehouse for shipment)
  • Wire transfer (1 business day)

Example:

You place an order on the 1st (Monday) via ACH, 5th being Friday, 6th Saturday, 7th Sunday, and 8th Monday. We will send to warehouse your order on the 9th of that month (6 business days) to begin packing your order for it to ship.

Note: Fedex-2 day is the speed at which your package arrives after it is shipped from warehouse, it is not to be confused as time it will take to process your order.

Where are you established?

We are incorporated in Wyoming, USA. Summit Metals was founded by experienced leaders who are bringing change and authenticity to a market in need of real change.  You can count on us for all your gold and silver bullion needs.

Is the product I'm looking for in stock and available?

Certainly! You can easily check the availability of your desired product directly on the product page. The status will be clearly displayed, indicating whether the item is in stock, showing the exact quantity, or marked as “Out of stock.” This ensures you’re always informed and can secure your purchase with confidence.

What are your return policies?

We offer a 2-business-day exchange window from the moment your item(s) is received. Please note, a $35 restocking fee or 5% of the total order value (whichever is greater) will apply. Summit Metals reserves the right, at our sole discretion, to deny a exchange. Our policies ensure that each return is handled with the utmost care and consideration, reflecting the exclusivity of our offerings.

Is your bullion real?

Absolutely. As an authorized bullion dealer, we adhere to rigorous Federal laws to bring you only the finest gold and silver. Rest assured, our precious metals are 100% genuine, delivering both value and peace of mind with every purchase.

How do you authenticate metals?

An excellent question. Every piece of gold and silver we offer undergoes a sophisticated and rigorous testing process. This includes electromagnetic, soundwave, and X-ray testing, which allows us to precisely verify the metal’s composition, distinguishing between 22k, 24k, and any potential fakes. Our commitment to authenticity ensures that you receive only the highest quality precious metals.

Is express shipping available?

Yes, express shipping is available for your convenience. For just $7.99, you can enjoy 2-day shipping via FedEx (most secure option). We highly recommend taking advantage of this service to ensure your precious metals arrive swiftly and securely.

How do I contact you for questions on gold or silver?

We absolutely LOVE educating our clients about precious metals! Feel free to reach out to us anytime at contact-us page. You can also chat with us during business hours for immediate assistance. We’re here to guide you every step of the way in your journey with gold and silver.

Do you offer any discounts?

All our products are already priced at the best possible rates, with pre-discounted pricing available regardless of quantity. Please note, however, that purchases made using debit or credit cards will incur an additional fee compared to payments made via ACH/ECheck. We apply a 4% discount if paying via ACH/ECheck. This ensures we maintain the exceptional value we offer across all payment methods.